Question 1

Car Drop Off service - COVID-19

Accepted Answer

All Bargain Car Rentals is offering a limited car rental drop off service available weekdays on request. Please read the criteria and terms below.

(a) Rental term is for a Minimum of 1 week
(b) This service is only available to customers who are within a 5 kilometre radius of the All Bargain Car Rentals Bayswater North office.

Please read our Terms and Conditions.

During this challenging period with world news dominated with Coronavirus updates, we wanted to let you know that we are taking every precaution to protect both our staff and customers by continually implementing reinforced protocols.

Please click here to read more about what we are doing during this time.

Question 2

How old must I be to rent a car?

Accepted Answer

You must be at least 21 years old and have a current and valid driver’s licence to rent one of our vehicles. An age surcharge of $10 per day applies to drivers 21-23 years old. Learner drivers are not permitted or insured to drive the rental cars at any time.

Question 3

Can I rent a car if I am on P plates?

Accepted Answer

Yes. Provisional licence drivers ( Red & Green P ) that meet our age requirements listed above will be subject to a P plate surcharge which ranges from $6 - $15 per day depending on vehicle type & duration of hire.

Question 4

Can I hire a car on an international drivers licence?

Accepted Answer

Yes. International and most foreign drivers licences are accepted for rental car agreements, licence translation into English may be required for licence holders from some overseas / international travellers.

Question 5

What forms of identification do I need?

Accepted Answer

A driver’s licence with your current residential address on it. If you do not have your current address on your licence, please bring proof of your address with you. For international visitors, passport along with a current overseas / international drivers licence will be considered sufficient as a form of identification.

Question 6

How and when do I pay?

Accepted Answer

Payment is to be made at the commencement of the rental agreement, this can be done by either credit card or cash ( cash hire deposits are restricted to some selected older vehicle models only ). We charge a minimum $300 bond which is refunded at the end of the rental and must be paid by Mastercard/Visa card plus rental duration paid up in advance. This bond is refunded when the rental vehicle is returned in the same condition as it was when initially collected for hire from the company. We accept cash deposits of $500 for selected older model cars providing the hirer produces 2 items showing proof of a current local address.

Question 7

Can I use someone else's credit card?

Accepted Answer

Yes. The credit card holder must sign the credit card authority on the rental agreement and be listed as the main hirer. You may then be added as an additional driver of the vehicle.

Question 8

Insurance

Accepted Answer

Insurance is included on all hire agreements, liability varies depending on whether you are involved in a multi vehicle accident (MVA) or a single vehicle accident (SVA)

Older model cars are subject to a Standard (MVA) Excess of $1500 for all fully licenced drivers aged 23 years and over.

(MVA) Excess reduction option on older model car, van and ute rentals to $500 available for over 23 year old full licence drivers for $8 p/d.

Long term older model vehicle rentals ( 1 month + hire ) reduced (MVA) Excess to $500 available for an additional $6 p/d.

Drivers aged between 21 and 23 years old or Provisional licence drivers (MVA) Excess is $1500 on all older model vehicles.

Current model Commercial Van rentals Standard (MVA) Excess $3,500.

Reduced MVA Excess to $500 available for an additional $20 p/d on current model commercial vans TYPE C.

Single vehicle accidents ( SVA ) of any kind are subject to the full excess amount of $1500, plus any additional fees, charges and associated costs. ( towing, storage, recovery costs etc ). Accident damage to vehicles results in the forfeiture of any bond/deposit. Hirer/Joint Hirer/Authorised Driver may also be liable for rental payments up until such time the vehicle has returned from repairs unless other arrangements are made with the company.

A Single Vehicle Accident (SVA) is defined as:

(a) An accident where no other motor vehicle is involved (e.g. rollovers, collisions with animals, trees, pedestrians etc)
(b) Another motor vehicle is involved but that other motor vehicle or its driver has not been identified to us or at the time of the incident the other vehicle was stationary or parked.

Question 9

Are there any Circumstances in which the vehicle is not insured?

Accepted Answer

Yes just the same as an insurance policy on your own personal vehicle, any criminal offence you commit or if your negligent driving causes an accident and you are charged with a driving offence, you will not be covered by insurance. If you are in breach the rental agreement insurance cover is voided. Breaches include but are not limited to:

(a) Not returning the vehicle when requested;
(b) Driving on dirt or gravel roads;
(c) Driving in snow;
(d) Not paying any fees or excess charges when they fall due;
(e) Overdue or in arrears rental accounts;
(f) Allowing a 3rd party to drive the vehicle that is not listed on the agreement and who has not signed the agreement;
(g) Driving while under the influence of drugs or alcohol;
(h) Using a rental vehicle to commit a crime;
(i) Damage caused to vehicle or third party loss due to inadequately secured loads;
(j) There is no Damage Cover for personal items that are left in or stolen from the Vehicle or for loss or damage to property belonging to or in the custody of the hirer/driver.

Question 10

What happens if I have an accident?

Accepted Answer

Driving a rental car does not exempt you from the legislated requirements for road accidents. This includes providing your name, address, drivers licence number and contact details to any other drivers involved. You should ensure you get the same details from other parties involved. In the event of an accident, the hirer is liable for any damage up to the amount specified for the excess in the agreement irrespective of fault. In this context damage includes:

(a) Any and all damage to the vehicle including windscreens, tyres, break-in or vandalism, theft, fire, towing and recovery costs;
(b) Damage to third party property;
(c) Loss of use of the vehicle by All Bargain Car Rentals during the period the vehicle is off fleet for repairs. This period is charged at the daily rental rate for the vehicle at the time of hire and as set out in the rental agreement;

All accidents must be reported within 24 hours to All Bargain Car Rentals staff. A vehicle accident report must be lodged and insurance liability paid in full within 5 business days.

Question 11

What happens if I have a small accident and the damage is minor?

Accepted Answer

In the event of minor damage to the vehicle and no other driver is involved, we will work with you to achieve the fairest outcome for everyone. We will obtain a quote from our preferred repairer, plus lost rental days for the time the vehicle is off the road. If the car cost $300 and took 2 days to repair, you would pay $300 for the repair plus 2 days additional hire. If the repair cost is more than the excess option you chose at the time of renting the car, you only pay the excess amount. This is why we always recommend you take an excess reduction option as we take more of the risk when you do.

Question 12

What happens if the accident is not my fault?

Accepted Answer

Our policy is that the insurance excess is taken and is held until the 3rd party claim is settled. When we recover from the third party, we will refund your excess payment. To expedite this happening, you need to ensure that you get all the other driver’s details and their insurance companies details.

Question 13

Roadside Service

Accepted Answer

Twenty four hour RACV roadside assistance on Your rental is provided free of charge. In the event that You require emergency roadside assistance You must contact RACV on 13 11 11 and quote the membership number or vehicle registration number, alternatively you can call the office on 03 9738 1000 ( during business hours only) to facilitate RACV assistance on your behalf. Provided there has not been a Major Breach, we will endeavour to supply all practical assistance or a replacement vehicle as soon as possible.

We are not responsible for:

(a) Damage as a result of use of the incorrect fuel type;
(b) A flat battery because the lights or entertainment systems have been left on;
(c) Tyre changing;
(d) Lost keys or remote control device; or
(e) Keys or remote control device locked in the Vehicle.

Extra charges will apply if any of these services are provided at Your request.

It is highly recommended that vehicle fluid levels be checked on a regular basis ( minimum once a week ), any repair costs associated with failure to maintain adequate engine oil or radiator coolant levels will be incurred by the hirer.

Question 14

Window's and tyres

Accepted Answer

Windows and tyres are not covered by insurance. If a puncture occurs or a window breaks while you have hired a vehicle from us, you will be responsible for repair costs.

Question 15

Rental Duration

Accepted Answer

A one day hire is a 24 hour period from the time of pick-up to the same time on the following day (subject to weekend opening hours). Late fees are charged at $10 per hour or a full day, whichever is the cheaper.

Question 16

Extension of Rental Period

Accepted Answer

In the event that you may wish to extend your rental period, we are more than happy to accommodate your needs, providing:

(a) Your account is up to date and you are able to pre-pay for your extended rental period;
(b) There are no previous confirmed bookings on the vehicle you have rented during the extension period. Please note we will do our utmost to accommodate you in an alternative vehicle if someone else has pre-booked your vehicle prior to your extension;
(c) You have shown respect for the vehicle you have currently rented in regards to its maintenance and presentation.

Question 17

Early Returns

Accepted Answer

In the event of a vehicle returning earlier than the original return date, refunds can be given. ( rates may then vary depending on duration of hire)

Question 18

Overdue Account

Accepted Answer

If your rental account is not settled or runs overdue, after seven (7) days we may need to pass your debt onto a collection agent. This will incur extra additional charges which will be passed onto you. Where a vehicle is not returned when due and no extension has been agreed to by us, the vehicle will be reported as being stolen. In the event of a default your debt will be listed on your credit file and will prevent you from obtaining finance in the future until the debt has been cleared with All Bargain Car Rentals.

Question 19

Can you provide baby or booster seats?

Accepted Answer

Unfortunately we do not stock baby or booster seats.

Question 20

Fuel Policy

Accepted Answer

It is required that at the end of each rental, the vehicle be returned with same amount of fuel that the vehicle left with. This is recorded on the agreement and is signed for by the hirer. It is the hirer’s responsibility to ensure the fuel level is the same as recorded on the agreement before leaving with the vehicle. Should the hirer not return the vehicle with the same amount of fuel that it was collected with, fuel charges will apply at $2.20 per litre.

Question 21

Cleaning Policy

Accepted Answer

We take pride in ensuring you rent a vehicle that has been cleaned and is regularly serviced by professional licensed vehicle testers. It’s expected that our vehicles are treated with respect whilst out on hire and returned in a condition which we consider reasonably clean. Cleaning charges appropriate to the duration of time required to professionally clean and detail the vehicle will apply if a vehicle is returned excessively dirty. Cleaning hourly rate $25 per hour.

Question 22

Smoking Policy

Accepted Answer

No smoking is allowed in our rental vehicles. Deodorisation and cleaning charges will apply if vehicle is deemed to have been smoked in. ( refer to cleaning policy and charges above).

Question 23

Kilometre Charges

Accepted Answer

Commercial vehicle rentals come with 150 daily kilometre allowance. This amount is cumulative meaning if you take a Ute or Van for a week’s hire with 150kms per day free travel, you'll then have a total of 1,050 klms free travel included in your rental. Should your total kilometre usage be in excess of the free allowance, a charge of 25 cents per each additional kilometre will be incurred when you return the vehicle and settle your account.

Our 8 seater people mover vans have 200 daily kilometre allowance. All passenger vehicles include unlimited kilometres for Melbourne metropolitan use.

Some vehicles may travel beyond the Melbourne metropolitan boundary for a nominal daily fee.

Please refer to our View area map for details or contact us on (03) 738 1000 for further details.

Question 24

How far can I travel in the hire car?

Accepted Answer

Our hire cars are permitted for use within the Melbourne metropolitan area, this is approximately a 60 kilometre radius from the city centre.

Some of our vehicles are permitted for travel beyond the metropolitan Melbourne boundary. A small additional fee of between $10-$15 per day is charged for rural Victoria travel depending of vehicle type and rental duration, this charge covers insurance and roadside service for use outside the Melbourne metropolitan area of use perimeter.

Vehicles are not permitted for use outside the state of Victoria.

Please refer to our View area map for details or contact us on (03) 738 1000 for further details..

Question 25

Fines

Accepted Answer

All speeding, parking, toll evasions and any other traffic infringements, incurred by the vehicle during your rental period, will be your responsibility. A $13.50 administration fee applies for each toll notice or fine that we have to make nominations for.

Question 26

Toll roads

Accepted Answer

Numerous clients have experienced difficulties including hired vehicles onto EastLink accounts due to complications with this toll road operators billing system.

For toll road usage, All Bargain Car Rentals recommends that hirers download the LinktGo app from the Play Store. LinktGo covers travel on both CityLink and EastLink toll roads (tollways without cash booths).

The LinktGo app allows users to pay for tolls using a smartphone – no E tag needed. There are no start-up costs, no paperwork and no ongoing commitments. The app is simple to install and use, it utilizes smartphone GPS coordinates to help users pay for Australian toll road travel by charging the nominated credit card for distance travelled on the toll roads. There’s a nominal vehicle matching fee for each trip.

Alternatively, you can buy a travel pass for CityLink and EastLink toll roads up to midnight on the second day after your day of travel at https://www.linkt.com.au or phone 13 33 31.

Click here to view View Toll Roads map.

Question 27

Additional Drivers

Accepted Answer

On hiring a vehicle from All Bargain Car Rentals, you will be required to sign a rental agreement, this requires hirers to meet specific terms as specified on the agreement. Only those hirers who have signed the rental agreement and whose license has been verified by us are allowed to drive the vehicle. There is no charge for adding additional drivers to the rental contract. Anyone who drives the car without signing the contract will be uninsured and are at risk of heavy penalties if an accident occurs.

Question 28

After Hours Drop Offs

Accepted Answer

Unfortunately, we are unable to facilitate after hours drop offs at our Bayswater office. The vehicle must be returned during our business hours. If you choose to drop off a vehicle outside of business hours it will be entirely at the hirers risk and the vehicle will not be considered returned until its been checked back in. Any damage that occurs to vehicles left after business hours will be at the expense of the hirer and subject to the terms and conditions outlined in the hire agreement.